FREQUENTLY ASKED QUESTIONS
The Answers You Need
WHAT ARE YOUR HOURS?
We are open:
Monday-Saturday from 6:30am-7:30pm Sunday 7-10am and 4-7pm
Holidays: please check per holiday for hours.
HOW CAN I CHECK ON MY PET DURING THEIR STAY?
Check out our daycare cameras from our owner portal via desktop or though the PetExec app. Please note cameras are not compatible with Safari- please use Chrome or Firefox when accessing.
CAN I BOOK ONLINE?
Yes! Using the online owner portal you can:
Book a boarding
Request a grooming
CAN MY PETS STAY TOGETHER?
Yes, if you have dogs from the same family who regularly stay together and get along you my have them stay together overnight. We do not allow dogs from different household to share a room. Multi cat households may also board cats together. However- we do not allow dogs and cats to share a room.
MY PET HAS A SPECIAL DIET. CAN THEIR NEEDS BE ACCOMMODATED?
Yes, We recommend and prefer to have you bring your pets regular diet with them as it is best to keep them on their routine. If you forget food or prefer to use ours- we change $1 per meal.
WHAT SHOULD I BRING?
Daycare: If your dog would normally eat during the time they are with us you may bring a meal in a labeled container. Please mark what meal time to feed during.
Boarding: We recommend you bring your own food. Please provide medication in original containers. We provide orthopedic cots. We do not accept bedding, blankets, bowls, or rawhides from home; however we offer sleepover 'extras' to make your pet's stay more comfortable.
WHAT TIME IS CHECKOUT?
We allow checkout during our open hours. Our boarding pricing is based on a rolling 24 hours- so your checkout from boarding on your final day is the time that you dropped off. No worries if you need extra time on your final day- we roll into a 1/2 day of daycare if you need it.
IS THERE ANYONE HERE AT NIGHT?
The staff do I final check on all guests at 8pm to make sure everyone has settled in for the evening. We have found that by having a staff member stay throughout the night that the dogs are less inclined to sleep, and unable to get the rest they need to participate in the next days activities.